Terms & Conditions

The following terms and conditions apply to all transactions on https://petsplus.ae/ (the “website”) and your use of the website itself. You may want to print a copy of these for future reference. https://petsplus.ae/ is owned and operated by PET PLUS L.L.C which is registered in the United Arab Emirates, Register No. 1040549; License No. 621622. The company’s registered office address is at Al Safa 1, shop number2, Shaikh Ahmed Bin Rashid Building, Dubai. United Arab Emirates is our country of domicile.

In these terms “we” refers to https://petsplus.ae/ and “you” and “your” refers to any visitor to the website or any https://petsplus.ae/ customer.

Prices, Currency & Payment Details

All prices are shown on the website in United Arab Emirates Dirham (AED). We accept payments online using Visa and MasterCard credit/debit card in AED and also accept cash on delivery payments in AED.

When placing your order, you will be requested to select a form of payment for your goods. We offer the following forms of payment:

– Credit Card Payment Online

– Cash on delivery (Dirhams only)

– Pay by cheque (Returned cheques due to insufficient funds will attract a penalty fee of AED200. Any cheques completed incorrectly will attract an administration fee of AED50)

All online payments which will include any taxes, delivery, shipping and handling fees are processed securely via PayTabs and only cards accepted by PayTabs can make payments. https://petsplus.ae/ can only accept payment in Dirhams (AED). All currencies will be converted to Dirhams (AED) and you will be liable for any exchange rate charges made by your card provider.

All prices are as stated on the website but https://petsplus.ae/ reserves the right at any time to revise the price of goods without notice.

All payment should be made in AED. We do not offer to accept other currency. In case of delayed payment or non-payment eQuestri holds the right to cancel or reschedule delivery of your order.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Special Offers

eQuestri will update it’s Special Offers section regularly – please check this on a regular basis.

Emirates Platinum Program

EQUESTRI HORSE EQUESTRIAN SUPPLIES TRADING LLC is part of the Emirates Group and flydubai Staff Platinum Card Program. This is the official program for all employees, pilots, dnata and associated companies. Offers given for this program are applicable to Emirates and flydubai staff and their dependents in accordance with the program T&C’s. Other cards such as Emirates Pilots Club (rebranded as APC) have NO association with this program and will not be accepted. Discount codes must be entered in at point of sale and cannot be redeemed retrospectively. If you have any queries regarding this scheme, please contact Emirates directly. Note: the Emirates Platinum card cannot be used in conjunction with any other discount or promotion. Discount only valid for delivery locations in Dubai, Sharjah, Ajman, Abu Dhabi and Al Ain. eQuestri reserves the right to refuse your order and refund your money if you have claimed the EPC discount and are not located in the above mentioned areas.

It is the sole responsibility of the cardholder to enter in the necessary code at the time of purchase. No discounts can be given retrospectively if the code has not been entered in correctly or is forgotten. eQuestri operate an automated ordering system whereby discount codes must be applied correctly at the time of purchase.

Presentation of card:
All original cards must be shown at time of delivery. If the cardholder is unable to be present, the following alternatives are permitted:

  • The original card may be shown on delivery by maids/household staff if customer is not present. Goods will not be delivered if card is not presented.
  • An alternative but also valid EPC card belonging to the spouse/partner of the household may be shown if the customer is not present. Goods will not be delivered if card is not presented.

Availability of Goods

All goods are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund. A representative from https://petsplus.ae/ will contact you to arrange this via email as soon as possible.

Delivery

Please allow the following delivery times and costs depending on your location:

Dubai, Sharjah & Ajman:

“Free Delivery” is applicable only for orders over AED105 that are being delivered to your home or office within three days of purchase, subject to availability of the item(s) you have ordered. For orders below AED105, there is a AED35 delivery charge.

Abu Dhabi & Al Ain, Ras Al Khaimah, Umm al Quwain, Fujairah:

“Free Delivery” is applicable only for orders over AED105 that are being delivered to your desired location within seven days of purchase, subject to availability of the item(s) you have ordered. For orders below AED105, there is a AED50 delivery charge.

Lost or Damaged Goods

In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to info@petsplus.ae. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods and contact us within three days of receipt, whereupon we will arrange for the damaged or faulty goods to be exchanged or we will provide a refund or store credit of the cost of the goods.

Complaints & Queries

Should you ever have cause to make a complaint, we will use all reasonable endeavors to respond to you in a timely manner, within three working days.

Should you require to discuss any matter at any time, please contact https://petsplus.ae/ via email at info@petsplus.ae

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Petsplus.ae by eQuestri Limited Liability

petsplus.ae by eQuestri liability for negligence shall be limited to the total value of the transaction. petsplus.ae shall not be liable for any indirect, consequential or special losses even if https://petsplus.ae/ has previously been advised of the likelihood of such losses.

Merchandise and Content Disclaimer

Product information obtained through this website is obtained from claims made by the product manufacturer. On occasion manufacturers may alter their labels so actual product packaging and materials may contain different information than that shown on this web site, thus we do not guarantee or ensure the accuracy, completeness or timeliness of any product information. We recommend that you do not solely rely on the information presented and that you always read labels, warnings and directions before using or consuming a product.  For additional information about a product, please contact the manufacturer.  https://petsplus.ae/ assumes no liability for inaccuracies or misstatements about products.

Availability of Website

We will use all reasonable endeavors to ensure that this website does not have any problems and that the goods displayed are available. However, we cannot guarantee the availability of the website or that any goods on the website are in stock or available at the exact time of purchase.

Intellectual Property Rights

The rights in the designs and the content of this website are owned by petsplus.ae. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without permission.

All trademarks, product names and company names or logos featured on the website are the property of their owners.

Right to Alter Terms and Conditions

We reserve the right to alter these terms and conditions without notice from time to time.

Jurisdiction

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

These terms and conditions will be governed by the laws of the United Arab Emirates and by using the website you agree to submit to the exclusive courts of the United Arab Emirates.